Privacy Policy

Effective Date: December 20, 2025
Last Updated: December 20, 2025

1. Introduction

Welcome to HomeSafe (“we,” “our,” “us”).
HomeSafe operates as a digital marketplace platform that connects users with independent emergency, safety, and security service providers (“Service Providers”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application, website, or related services (collectively, the “Platform”).

By accessing or using the Platform, you expressly agree to this Privacy Policy and all associated disclaimers, limitations, and risk allocations.

2. Nature of the Platform (No Emergency Service Provider)

HomeSafe is NOT an emergency response agency, security company, law enforcement body, medical provider, or rescue service.

We do not:

• Provide emergency, medical, rescue, or security services

• Control, supervise, employ, endorse, or guarantee Service Providers

• Guarantee response times, service availability, outcomes, or effectiveness

All Service Providers are independent third parties, solely responsible for their actions, omissions, conduct, licensing, and compliance with applicable laws.

3. Information We Collect

3.1 Information You Provide

• Name, phone number, email address

• Account credentials

• Location data (when enabled)

• Service requests and communications

• Payment-related information (processed by third-party processors)

3.2 Automatically Collected Information

• Device information

• IP address

• App usage data

• Log files and diagnostics

3.3 Third-Party Information

We may receive data from:

• Payment processors

• Mapping and geolocation services

• Analytics providers

• Service Providers

4. How We Use Information

We use information to:

• Operate and maintain the Platform

• Facilitate connections between users and Service Providers

• Improve functionality and user experience

• Communicate system updates and notifications

• Detect fraud, misuse, or security threats

• Comply with legal obligations when required

5. Emergency Disclaimer

DO NOT RELY ON HomeSafe IN LIFE-THREATENING OR TIME-CRITICAL SITUATIONS.

We do not guarantee:

• That Service Providers will respond

• That help will arrive in time

• That any situation will be resolved safely or effectively

Always contact official emergency services (e.g., 911, 112, 999) directly when immediate assistance is required.

6. Data Sharing & Disclosure

We may share information:

• With Service Providers solely to fulfill service requests

• With third-party vendors supporting Platform operations

• To comply with lawful government requests

• To protect our legal rights, safety, and property

We do not sell personal data.

7. Third-Party Responsibility Disclaimer

We are not responsible or liable for:

• Acts or omissions of Service Providers

• Quality, legality, or outcomes of services

• Injuries, losses, damages, or deaths

• Property damage

• Criminal acts or negligence by any third party

Any dispute, claim, or legal action related to services must be directed solely against the Service Provider, not HomeSafe.

8. Limitation of Liability (Maximum Protection Clause)

To the maximum extent permitted by applicable law:

• HomeSafe, its owners, officers, directors, employees, affiliates, and partners shall not be liable for any:

  • Direct or indirect damages

  • Incidental, consequential, special, or punitive damages

  • Loss of life, bodily injury, emotional distress

  • Property loss or data loss

  • Financial or economic damages

This applies regardless of legal theory, including but not limited to:

• Negligence

• Gross negligence (where legally permitted)

• Contract

• Tort

• Strict liability

• Failure to warn

9. Assumption of Risk

By using the Platform, you knowingly and voluntarily assume all risks, including but not limited to:

• Physical harm

• Delayed or failed response

• Incorrect or misleading information

• Actions of third parties

You agree that use of the Platform is entirely at your own risk.

10. Indemnification

You agree to defend, indemnify, and hold harmless [App Name] from any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

• Your use of the Platform

• Your interaction with Service Providers

• Any violation of law or third-party rights

11. Data Security Disclaimer

While we implement reasonable security measures, no system is completely secure.
We do not guarantee absolute security and disclaim liability for unauthorized access, breaches, or data loss.

12. Data Retention

We retain data only as long as necessary for:

• Platform operations

• Legal compliance

• Dispute resolution

13. International Use

You acknowledge that data may be transferred, stored, and processed in jurisdictions with different data protection laws.

14. Children’s Privacy

The Platform is not intended for use by Children. We do not knowingly collect data from individuals under the age of 13 years old or required by law.

15. Changes to This Policy

We may update this Privacy Policy at any time without prior notice. Continued use of the Platform constitutes acceptance of the updated policy.

16. Governing Law & Jurisdiction

This Privacy Policy shall be governed exclusively by the laws of Nigeria, without regard to conflict-of-law principles.
All disputes shall be resolved exclusively in the courts of that jurisdiction, unless otherwise required by law.

17. Contact Information

For questions regarding this Privacy Policy:
Email: support @ livesmartcity.com