Cancellation Policy

Effective Date: December 20, 2025
Last Updated: December 20, 2025

1. Scope of This Policy

This Cancellation Policy governs the cancellation of service requests made through HomeSafe (the “Platform”).
By using the Platform, you agree to this Policy in full.

2. Nature of Services

HomeSafe is a technology marketplace only and does not provide emergency, security, or safety services directly.

All services are provided by independent third-party Service Providers, and cancellation terms may vary depending on the Service Provider, service type, location, and urgency.

3. User-Initiated Cancellations

3.1 Before Service Acceptance

If a user cancels a request before a Service Provider accepts or is dispatched, no service fee may be charged, unless otherwise stated.

3.2 After Service Acceptance or Dispatch

If a user cancels after a Service Provider has accepted, been notified, dispatched, or has begun travel, the user acknowledges and agrees that:

• Cancellation fees may apply

• Any fees charged are non-refundable

• Fees compensate Service Providers for availability, preparation, dispatch, and opportunity costs

4. Emergency & Priority Requests

For emergency, urgent, or priority service requests:

• NO CANCELLATIONS ARE GUARANTEED

• Fees may be charged immediately upon request

• Cancellations may be non-refundable regardless of timing

This is due to the time-sensitive and resource-intensive nature of emergency readiness.

5. No-Show Policy

If a user:

• Is unavailable,

• Provides incorrect location or contact information, or

• Fails to respond upon Service Provider arrival,

The request will be considered a no-show, and no refund will be issued.

6. Service Provider Cancellations

If a Service Provider cancels:

• HomeSafe may, at its discretion, attempt to connect the user with another Service Provider

• We do not guarantee replacement services

• HomeSafe is not liable for any delay, loss, damage, injury, or outcome resulting from such cancellation

Refunds, if any, are not guaranteed and may depend on the circumstances.

7. Platform Cancellations

We reserve the right to cancel or suspend any request or account at any time for reasons including, but not limited to:

• Suspected misuse or fraud

• Safety or legal concerns

• Technical errors

• Compliance with law enforcement or legal obligations

HomeSafe shall not be liable for any resulting losses, damages, or costs.

8. Refund Policy

8.1 General Rule

All fees are non-refundable, except where explicitly required by applicable law.

8.2 Discretionary Refunds

Any refunds issued are:

• At the sole discretion of HomeSafe

• Not an admission of liability

• Limited to the minimum amount required by law

Processing fees, third-party charges, and administrative costs are non-refundable.

9. Chargebacks & Disputes

Users agree not to initiate chargebacks or payment disputes without first contacting us.

Unauthorized chargebacks may result in:

• Immediate account suspension or termination

• Recovery of associated fees

• Legal action where permitted by law

10. Assumption of Risk

By requesting services, you acknowledge that:

• Cancellations may result in delays or lack of assistance

• You assume all risks associated with cancellation or non-delivery of services

• HomeSafe bears no responsibility for consequences arising from cancellations

11. Limitation of Liability

To the maximum extent permitted by law, HomeSafe shall not be liable for any damages arising from:

• Cancellations by users or Service Providers

• Missed, delayed, or incomplete services

• Emergency outcomes following cancellation

If liability cannot be excluded, it shall be limited to the minimum amount required by law, and in no event exceed fees paid for the canceled request.

12. Modifications to This Policy

We may update this Cancellation Policy at any time without prior notice. Continued use of the Platform constitutes acceptance of the updated Policy.

13. Contact Information

For cancellation-related inquiries:
Email: support @ livesmartcity.com