Effective Date: December 20, 2025
Last Updated: December 20, 2025
This Refund Policy applies to all payments, subscriptions, advertising purchases, and service requests made through HomeSafe (the “Platform”).
By using the Platform, you expressly agree to this Refund Policy and acknowledge that refunds are strictly limited.
HomeSafe is a technology marketplace only.
We do not provide emergency, security, or safety services and do not control or guarantee the actions of Service Providers.
All services are performed by independent third-party Service Providers, and financial responsibility is allocated accordingly.
All subscription fees are NON-REFUNDABLE, including but not limited to:
Partial billing periods
Unused time
Account suspension or termination
Dissatisfaction with Platform features
All advertising, promotional placements, boosts, or featured listings purchased on the Platform are FINAL AND NON-REFUNDABLE, regardless of:
Performance
Exposure
Clicks or conversions
Account status
HomeSafe is NOT responsible for any money paid outside the Platform, including:
Cash payments
Bank transfers
Direct mobile payments
Any payment not processed through Platform escrow
If a Service Provider fails to deliver services after receiving off-platform payment, NO REFUND SHALL BE ISSUED BY HomeSafe, and the dispute must be resolved directly between the customer and the Service Provider.
If a Service Provider accepts or requests payment from a customer outside the Platform, both parties acknowledge that:
The transaction occurs entirely outside HomeSafe
HomeSafe bears no liability, responsibility, or refund obligation
Any loss, fraud, or non-performance is assumed by the parties involved
Refunds are considered ONLY for payments made through the Platform’s escrow system, subject to the conditions below.
A refund may be issued only if:
The Service Provider cancels the service before service delivery begins, and
Payment was made through Platform escrow
In such cases:
Refunds are processed at the sole discretion of HomeSafe
Processing fees, platform fees, or third-party charges may be deducted
A refund is not an admission of fault or liability
If a customer cancels before a Service Provider accepts or begins travel, a refund may be considered, but is not guaranteed.
If a customer cancels after the Service Provider has:
Accepted the request
Been dispatched
Begun travel or preparation
Then:
NO REFUND WILL BE ISSUED
A mandatory cancellation fee applies
Fees compensate for time, fuel, readiness, and opportunity cost
For emergency, urgent, or priority requests:
Payments may be charged immediately
NO REFUNDS ARE GUARANTEED
Cancellation fees apply regardless of timing
No refunds will be issued if:
The customer is unreachable
Incorrect location or contact details are provided
The customer fails to appear or respond
Access to the service location is denied
Users agree not to initiate chargebacks for transactions covered by this policy.
Unauthorized chargebacks may result in:
Immediate account suspension or termination
Recovery of dispute fees
Legal action where permitted by law
All refunds, if any, are:
Issued at the sole discretion of HomeSafe
Limited to the minimum amount required by law
Subject to verification and investigation
To the maximum extent permitted by law, HomeSafe shall not be liable for:
Refund denials
Service failures
Provider misconduct
Off-platform transactions
Losses resulting from cancellations or non-performance
If liability cannot be excluded, it shall be limited to the amount paid through escrow for the specific transaction in dispute.
We reserve the right to modify this Refund Policy at any time without prior notice. Continued use of the Platform constitutes acceptance of the updated policy.
For refund-related inquiries:
Email: support @ livesmartcity.com
